1. As an SSPA News subscriber, how would you rate the overall content?
 
Extremely valuable
Valuable
Neither valuable nor not valuable
Not valuable
Not at all valuable
 
2. Which articles do you read regularly and find the most valuable?
 
Industry articles
Industry news
Perspective
Consultants Corner
Feature articles
SSPA Research
SSPA Conference Updates
 
3. What topics are you most interested in?
 
Knowledge management Self-help solutions
Performance benchmarking/measurement Employee retention strategies
How to be a better support manager Best practice business processes
Multi-vendor support issues Offshore outsourcing
Changing support roles and responsibilities Support organization models
Moving from reactive to proactive support Employee training and certification
Other (specify)
 

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